Responsibilities 職責

• 以專業的態度處理同事或客戶的諮詢和投訴
• 準確地於系統中記下通話記錄
• 負責防盜系統警報信號和調度服務
• 與內部協調以確保客戶滿意
• 與客戶確認資料以及進行系統的維護工作 
• 其他臨時的職責分配
• Handle staffs' / customers' enquiries and complaints in a professional manner
• Record the calls’ record to the system accurately
• Responsible for burglar alarm signal and dispatch service
• Coordinate with internal parties to ensure customer satisfaction
• Data verification with customer and maintain database
• Assist in ad-hoc assignments and/ or other duties as assigned

Requirements 入職要求​

• 擁有1年或以上之電話熱線服務經驗者會被優先考慮
• 擁有良好的電話應對能力、注重細節、獨立和勤奮
• 有良好的人際溝通技巧並有積極的態度
• 持有效的保安人員許可證及QAS培訓證書者優先
• 願輪班工作
• 可即時上班者更佳
• Minimum 1 year customer service experience in service industry with solid experience in Call Centre would be an added advantage
• Good telephone manner, attention to details, independent and hardworking
• Good interpersonal skills and positive attitude
• With valid Security Personnel Permit and QAS Certificate is preferred
• Willing to work on shift
• Immediately available is preferred

(Candidate with more experience will be considered as “Controller”)

(擁有較多經驗者則可被考慮取錄為控制中心主任)