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助理控制中心主任 | Assistant Controller

Details 詳情: 

Responsibilities 職責

  • 以專業的態度處理同事或客戶的諮詢和投訴
  • 準確地於系統中記下通話記錄
  • 負責防盜系統警報信號和調度服務
  • 與內部協調以確保客戶滿意
  • 與客戶確認資料以及進行系統的維護工作 
  • 其他臨時的職責分配
  • Handle staffs' / customers' enquiries and complaints in a professional manner
  • Record the calls’ record to the system accurately
  • Responsible for burglar alarm signal and dispatch service
  • Coordinate with internal parties to ensure customer satisfaction
  • Data verification with customer and maintain database
  • Assist in ad-hoc assignments and/ or other duties as assigned

Requirements 入職要求

  • 擁有1年或以上之電話熱線服務經驗者會被優先考慮
  • 擁有良好的電話應對能力、注重細節、獨立和勤奮
  • 有良好的人際溝通技巧並有積極的態度
  • 持有效的保安人員許可證及QAS培訓證書者優先
  • 願輪班工作
  • 可即時上班者更佳
  • Minimum 1 year customer service experience in service industry with solid experience in Call Centre would be an added advantage
  • Good telephone manner, attention to details, independent and hardworking
  • Good interpersonal skills and positive attitude
  • With valid Security Personnel Permit and QAS Certificate is preferred
  • Willing to work on shift
  • Immediately available is preferred

(Candidate with more experience will be considered as “Controller”)

(擁有較多經驗者則可被考慮取錄為控制中心主任)

 

Reference 參考編號: 
CTRL-001
Hours of duty 時數: 
District 地區: 
Ngau Tau Kok 牛頭角
Job Nature 工作性質: 
Control Work 控制室工作
Shift 更份: 
Site Nature 場地性質: 
Employment type 聘用性質: 
Full time 全職
Application email: 
Languages 語言: 
Cantonese 廣東話
Chinese(Written) 中文(書寫)
English (Spoken) 英文(口語)
English (Written) 英文(書寫)
IT skills 電腦技術: 
MS Office (in general)
Pay@mth 月薪: 
HK$13 500
Qualifications 學歷: 
Secondary 中學